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We recommend the CPD Center program plan to build and scale across your organization with fewer dedicated resources and repeatable results.
You likely have heard of or been a part of a Center of Excellence (CoE) or an agile Guild practice. These can be successful ways to organize your teams and processes but were missing one key component—your customer signals.
Align the digital org around the customer with Quantum Metric.
What is a CPD Center?
The Center for Continuous Product Design (CPD) is your internal hub that aligns your entire digital org—from product, design, UX, dev, ops, VoC, call center, business, and executive teams—around the customer. This Center provides a central place to share customer-driven data that is directly tied to business goals and allows a unified approach to taking action.
CPD CENTER = QUANTUM METRIC + YOUR PEOPLE + YOUR PROCESS
Why build a Center?
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This is how you drive Quantum Metric adoption with the direction to what matters most. The Center for CPD is where you align your entire digital org internally. It is a central hub that serves as a wiki with curated resources, collaborative channels, and processes all aligned to your goals.
The Center for CPD practice enables:
Top down buy-in.
Cross-organization adoption requires endorsement from your leadership and alignment with your company goals. What are the top goals are for your organization? Align, define and measure to get there.
Agile data management.
Your data needs to be managed by your teams. How do you handle access and continuous data changes? We'll guide you through recommended options to get everyone to a central customer-driven truth.
Enable speed to insight and empower a culture built on collaboration and customer obsession.
Shared prioritization and best practices.
Digital teams agree on what needs to get done next. Encourage peer-to-peer learning and shared knowledge—and share success stories.
Smooth onboarding and adoption.
Every QM product launch is designed with continuous data and feedback directly from our customers. What is your goal—or role? Ensure your peer teams are getting the most out of Quantum Metric with efficient onboarding paired with resources that resonate. We’ll help you plan the best path for every team.
Get started with the CPD Center program plan.
You already have people and processes. Let's bring it all together! At the beginning of your Quantum Metric (QM) implementation, we define plans for training, onboarding, and adoption.
We don’t stop there. From access requests to top questions, we’ve documented the basics with templates and discovery questions to take this practice and make it your own.
We recommend the CPD Center program plan to build and scale across your organization with fewer dedicated resources and repeatable results.
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CPD Center program plan steps.
It's time to complete your CPD Center activation milestones with these badged paths.
Start your teams with a shared goal.
- Learn the framework with CPD certification
- Set your goal with Center for CPD: Why?
Ready, set, activate!
- People: Establish roles and responsibilities
- Process: Establish a data governance and change control process—aligned to your organizational goals
- Place: Build a central hub with a wiki to house all internal assets, starting with a newsletter to collect and celebrate your wins
Keep it active and grow together.
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Get tactical. Grow your practice with the Quantum Metric platform:
- Practice QM workflows by use case goal with badged learning paths or across the platform with QM Fundamentals
- Grow QM adoption with QM Teams and Sharing Center: Build, measure, rinse, repeat...
Use the data. Ask your QM account team for activity reporting in QM and QMU to inform your program design
How long will it take?
So when will your CPD Center be ready?
Timing is dependent on the following:
- Executive buy-in
- Your teams: find your Ambassadors to help you!
- Your internal change control processes (Take action! Know how and where to submit prioritized discoveries, and see what's being worked on)
- Your internal community sites (chat rooms or channels, forums like MS Teams, Slack, Webex Teams to share files and details)
Next steps
- Secure Executive buy-in and set a goal
- Begin recruiting your people by sharing the full CPD Quick Start Guide with the team to kick-start the conversation
CPD QUICK START GUIDE.pdf
Uploaded Jan 11, 202333.28 MB
- Talk to your team about getting CPD certified. Learn the framework and how to empower a culture built on collaboration and customer obsession
- Connect with your Quantum Metric team to get your CPD Center started, including tracking your discovered insights, and maturity use cases, aligned to your organizational goals
